Accessibility Statement

Sol Simple LLC is committed to making our website and digital storefront accessible and usable for all customers, including people who use assistive technologies such as screen readers, screen magnifiers, keyboard navigation, voice recognition software, and alternative input devices.

Our Accessibility Goal

We are actively working to maintain and improve our website so that it aligns with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines are widely recognized as a benchmark for accessible digital experiences.

Ongoing Accessibility Efforts

Accessibility is an ongoing process. We periodically review our website, product pages, navigation, images, links, forms, and other digital content to identify and address barriers that may affect customers with disabilities.

As part of this effort, we aim to improve:

• Keyboard navigation and focus order
• Screen reader compatibility
• Alternative text for meaningful images
• Readable text, headings, and page structure
• Color contrast and visual readability
• Clear links, buttons, and form labels

Third-Party Platforms

Our website may connect to or display content from third-party platforms, including payment providers, checkout services, embedded tools, maps, social media platforms, wholesale portals, or external retail partners. While we do not fully control the accessibility of third-party systems, we encourage those providers to support accessible experiences and we provide direct assistance when a third-party barrier affects your ability to browse or purchase from Sol Simple.

Alternative Assistance for Browsing or Purchasing

If you experience any difficulty accessing our website, reading product information, checking availability, placing an order, or completing a purchase online, we are ready to help you directly.

You may contact us by phone or email and we can provide immediate manual assistance, including reading product names, descriptions, ingredients, prices, availability, and shipping information, as well as helping you place an order securely.

For users utilizing assistive technologies, we offer complete order fulfillment over the phone, and secure, ADA-compliant credit card processing through direct email invoicing.

Contact Us for Accessibility Assistance

Phone: (312) 637-9831

Email: customerservice@solsimple.com

When emailing us, please use the subject line Accessibility Assistance if possible. We aim to respond to accessibility requests within 24 to 48 hours.

Feedback

We welcome feedback about the accessibility of our website. If you encounter a barrier, please tell us the page or feature involved, the problem you experienced, and the assistive technology or device you were using if you are comfortable sharing that information. This helps us investigate and improve the experience for all customers.

Last Updated

June 4, 2026